Intermittent isolated issues with Comms X
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Update
Our provider has confirmed that services should now be operating as normal. If you are still experiencing issues please EMAIL support@apollocloud.co.uk in the first instance. We expect a full Reason for Outage (RFO) report in due course. On behalf of our provider we are very sorry for the disruption this has caused. Thank you for your patience.
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Update
Our provider is reporting that most of the impacted services appear to be restored. If you are still experiencing issues please EMAIL support@apollocloud.co.uk in the first instance. Once formally resolved we expect a full Reason for Outage (RFO) report which we will share in due course. On behalf of our carrier we are sorry for the disruption and thank you for patience.
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Update
We have received an update from our provider confirming that they are hoping to have impacted services restored shortly. Once resolved / investigated they will be issuing a full Reason for Outage (RFO) report explaining in detail what has happened. We are very sorry for the disruption this incident has caused ad will continue to issue updates as we receive them from our provider.
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Update
Whilst our carrier continues to work on the problem, we do not yet have an ETA for fix. The nature of the issue means that diverts to other numbers (eg mobiles) cannot be applied. We are also unbale to receive calls at this time. Please EMAIL us at support@apollocloud.co.uk. We will continue to provide updates via this page as the incident progresses.
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Update
We are currently experiencing some issues at this time, apparently being caused by the underlying SIP carrier. We are working with our provider to ascertain what the issues are and what actions are underway to resolve the problem. We will continue to post updates as we receive information from our providers. On behalf of our providers, we apologise for the disruption.
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